As you look back on 2017, you can recognize that lots of people made lots of money from your retail operation. For instance, consider: • Your vendors • Your landlords • Your employees • Your lenders • Your IT, POS, and other technology providers • Your insurance companies • Your phone and internet services • Your maintenance & cleaning services • Your heating, air conditioning, lights, water, other utilities • Your freight and shipping • Etcetera. Etcetera. Etcetera Each of these folks fared pretty well from your business, didn't they? But, who did not make more money from your retail business? Sadly, that often is the business itself. Despite all the money that came into the business, too often very little of it actually sticks. Well, that is exactly why The Retail OWNERS Institute has been built! All of our tools and resources have been developed to empower the owners of independent retail businesses to make the business work for them, too. Everything on The ROI site contributes to that goal. Now more than ever, take advantage of The ROI (and spread the word to other owners.) Make 2018 the year to actually make money from your stores! You've got other important work to do: Having Fun and Doing Good! And our very best Happy New Year wishes to you. Let's make 2018 a stellar New Year!