Welcome to the Webinar of the Week



Customer Service: Above & Beyond the Transaction 

Available FREE, all week long  *  Exclusively at The Retail Owners Institute

Is your competitive edge up to date?

November 29, 2020
0    2099

Technology has reinvented “customer service.”

So...now what??

Technology increasingly helps with retail transactions.

In fact, some businesses use it to transfer to the customer more of the "customer service" work: product research; comparison shopping; even self checkout! (Yes, we're looking at you, Amazon!)


In this challenging and thought-provoking TOPICAL TUESDAYS Webinar of the Week, Pat Johnson and Dick Outcalt, Co-Founders of The Retail Owners Institute®, will "raise the bar". You will see:

  • Technology's impact on retailing and "customer service"

  • How retailers can create a training program to sharpen and maintain their competitive edge

  • How to know when it's working!


This fast-paced session is full of consulting insights and tips. Be sure that you and your key staff people take advantage and gain these insights. (Your customers will be very grateful!)

The Presenters

Pat Johnson and Dick Outcalt have been called "The Zen masters of retail finance!" "Doctors for retailers." "Amazing!"

The Co-Founders of The Retail Owners Institute®, Pat and Dick are recognized experts in strategic retailing. Working only as a team – Outcalt & Johnson: Retail Strategists, LLC – they have been consulting, publishing, and speaking professionally throughout North America.

They focus exclusively on retail, or wherever retail is involved. They work with CEOs, CFOs, boards and owners of retail operations, as well as manufacturers or wholesalers expanding into retail.

Known as good listeners, their engaging and empowering working style with owners and decision-makers is objective and collaborative, and appreciated for its real world practicality. See Outcalt & Johnson: Retail Strategists and Retail Turnaround Experts to learn more about their in-person professional services.

Since 1999, empowering retailers and store owners to "Turn on your financial headlights!"