11 JUL 2020 About the Experts 0 Pat Johnson and Dick Outcalt have been called "The Zen masters of retail finance!"; "doctors for retailers"; "Amazing!" Known as good listeners, their engaging and empowering working style with owners and decision-makers is objective and collaborative, and appreciated for its real world practicality. See Outcalt & Johnson: Retail Strategists or Retail Turnaround Experts to learn more about their professional experience. The Co-Founders of The Retail Owners Institute®, Pat and Dick are recognized experts in strategic retailing. Working only as a team – Outcalt & Johnson: Retail Strategists, LLC – they have been consulting, publishing, and speaking professionally throughout North America through several economic cycles, expansions and downturns alike. They focus exclusively on retail, or wherever retail is involved. They work with CEOs, CFOs, boards and owners of retail operations, as well as manufacturers or wholesalers expanding into retail.