Step #1: Review STATEMENT of UNDERSTANDING
The Remote Advisory Services are provided via telephone and/or web conference by Patricia M. Johnson and Richard F. Outcalt, principals of Outcalt & Johnson: Retail Strategists, LLC and Co-Founders of The Retail Owners Institute®.
These sessions are confidential. Outcalt and Johnson respect your rights to privacy and confidentiality. They will not divulge any details of materials shared by you or the Remote Advisory Session discussions to any other parties without your permission.
Their services and recommendations are the result of their very best efforts. However, it is always your right and responsibility to make the final decisions which affect your business endeavors.
Outcalt and Johnson undertake responsibility for good faith advice and feedback on the specific issues addressed, based upon the assumptions stated by you and the facts and information you supply. They make no guarantee of success and shall be held harmless and not be liable for any damages of any sort, in contract, tort, or otherwise.