thru Sunday, February 2

Technology Has Re-Invented "Customer Service"

So...now what?!


Available FREE, all week long

Exclusively at The Retail Owners Institute


Sharpening your competitive edge

January 24, 2020
0    1039

Available FREE • Online • 24/7 • All week long 

So sit back, watch, listen, and enjoy!


Technology, "Customer Service," and the Specialty Retailer: 

Time for a Strategy


Technology increasingly dominates the processes of retail transactions. While this generally is regarded as a good thing – greater efficiencies, time savings, fewer mistakes, etc – it does have some "unintended consequences" for the customer.

That is, thanks especially to big box and online retailers, the concept of "customer service" increasingly has come to mean "customer SELF-service." 

So, how is a retailer to stand out? To be special? To matter to the shoppers? To have a competitive edge?

Well, there are ways! 

In this challenging and thought-provoking TOPICAL TUESDAYS Webinar of the Week, Pat Johnson and Dick Outcalt, Co-Founders of The Retail Owners Institute®, will show how specialty retailers can:

focus on and sharpen their particular competitive edge;

create and implement a training program to sharpen and maintain that competitive edge;

• and, know when it's working!

This fast-paced session is full of consulting insights and tips. Be sure that you and your key staff people take advantage and gain these insights. (Your customers will be very grateful!)

The Presenters

Pat Johnson and Dick Outcalt have been called "The Zen masters of retail finance!" "Doctors for retailers." "Amazing!"

The Co-Founders of The Retail Owners Institute®, Pat and Dick are recognized experts in strategic retailing. Working only as a team – Outcalt & Johnson: Retail Strategists, LLC – they have been consulting, publishing, and speaking professionally throughout North America.

They focus exclusively on retail, or wherever retail is involved. They work with CEOs, CFOs, boards and owners of retail operations, as well as manufacturers or wholesalers expanding into retail.

Known as good listeners, their engaging and empowering working style with owners and decision-makers is objective and collaborative, and appreciated for its real world practicality. See Outcalt & Johnson: Retail Strategists and Retail Turnaround Experts to learn more about their in-person professional services.

Since 1999, empowering retailers and store owners to "Turn on your financial headlights!"