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You can’t open a business magazine—or your inbox—without seeing breathless headlines about AI. “Retail is being revolutionized!” “Predict your customer’s every move!” “Automate everything!”
Tempting? Sure. But here’s a gentle reminder:
Your biggest risks—and your biggest opportunities—are still right there on your shelves, in your reports, and on your balance sheet.
And, the biggest growth opportunity in retailing is between the ears of the owners. Keep learning!
Yes, AI might help with ordering or customer service someday. But right now, your business needs what only you can provide: your good judgment.
That’s why we’re urging you to stay focused on what you can control. Even small, well-informed adjustments—fewer SKUs, faster markdowns, cleaner buying plans—can create a cushion when things get bumpy.
And if you do decide to experiment with new tech? Great. Just make sure it’s solving a real operational problem—not just adding complexity with a new acronym.
You've gotten through the Holiday season, likely enjoyed some vacation time, and perhaps even have your own financial statements in hand. For many retailers, 2021 proved to be a very profitable year. Congratulations! In fact, go here to check out the pre-tax profit trends for the past two years for the median performers in 50+ retail segments. To borrow a phrase, everybody (almost) is above average!
We're sure you'll agree. Misinformation can be very harmful. Retailers surely don't need more harmful anythings!
Just last week, we came across the proverbial straw that broke the camel's back. It was a post on the Intuit Quickbooks site*, titled "Inventory Turnover Ratio." And the explanatory article was accompanied by an "Inventory Turnover Calculator."
What do we take exception to? The misleading and/or incorrect information it provides. For example, their "Inventory turnover calculator" requires two entries.
We must take exception. "Total costs involved in selling your products" is NOT the same as Cost of Goods Sold. Nor do they specify that it should be for a 12-month period of time.
We must take exception. What they surely meant to say is inventory @cost.
This is welcome news for many retailers, as consumer confidence has been a key leading indicator of retail sales. However, a note of caution: retail sales are not the sole component of consumer spending.
You've no doubt seen the headlines. "Retail sales slumped in December." Sounds pretty grim, doesn't it? Did all those foreboding warnings of supply chain issues, inventory shortages, etcetera actually come true?
We were struck by these comments from folks for whom "back-to-school" is more than a season. Look what a state superintendent of public instruction* had to say about the upcoming school year.
Lots of retailers can identify with those comments, don't you agree? Or, these observations about the disruptions and uncertainties of the pandemic:
Maybe you noticed this (see "Retailers Lay Out a Downbeat Outlook"*) but the big national retail chains, despite better-than-expected quarterly earnings this week, still are looking at a year of low to no growth, citing reduced spending by lower income groups, the loss of covid relief money, the effects of inflation, etcetera.
But, here is the key observation, and an important reminder:
How to reconcile this doom-and-gloom from the big national retailers with our still-strong economy, which is 70% driven by consumer spending?
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