PERSPECTIVES

From The Co-Founders

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Tips, Tactics & Strategic Insights and Commentary
from The ROI Co-Founders, Pat Johnson and Dick Outcalt
Outcalt & Johnson: Retail Strategists LLC; Retail Turnaround Experts

Yes, AI Is Flashy. But...

You can’t open a business magazine—or your inbox—without seeing breathless headlines about AI. “Retail is being revolutionized!” “Predict your customer’s every move!” “Automate everything!”

Tempting? Sure. But here’s a gentle reminder:

Your biggest risks—and your biggest opportunities—are still right there on your shelves, in your reports, and on your balance sheet.

And, the biggest growth opportunity in retailing is between the ears of the owners. Keep learning!

Yes, AI might help with ordering or customer service someday. But right now, your business needs what only you can provide: your good judgment.

That’s why we’re urging you to stay focused on what you can control. Even small, well-informed adjustments—fewer SKUs, faster markdowns, cleaner buying plans—can create a cushion when things get bumpy.

And if you do decide to experiment with new tech? Great. Just make sure it’s solving a real operational problem—not just adding complexity with a new acronym.



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