PERSPECTIVES

From The Co-Founders

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Tips, Tactics & Strategic Insights and Commentary
from The ROI Co-Founders, Pat Johnson and Dick Outcalt
Outcalt & Johnson: Retail Strategists LLC; Retail Turnaround Experts


ROI Co-Founders
ROI Co-Founders's Article
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Example of 5 year trend charts for Key Financial Ratios

Six Key Retail Financial Benchmarks • 2021–2025 • 40+ Retail Verticals

The ROI’s Key Retail Benchmarks Charts are one of the most-used resources of The ROI. And for good reasons!

Presented visually, these compelling five year trend charts reveal how stores in 40+ retail verticals are trending on key financial indicators: 

  • profitability

  • inventory productivity

  • financial strength.

As you compare your results to these industry results, you can quickly identify areas of strength as well as opportunities for improvement. (Or in other words, you can be your own consultant!)

How Does Your Business Compare?

These 6 key financial benchmarks provide important perspective

  • Yes, most everyone’s first stops are Pre-Tax Profit % and Gross Margin %.
  • However, Debt-to-Worth Ratio and Current Ratio are the most significant regarding your financial strength.
  • And here’s the key: Turnover and GMROI help to explain why those four are what they are.

"Projected Growth Based On Trend"

We recently saw a cartoon that made us laugh out loud — and then think of the Strata:G Calculators.

The cartoon shows a puppy at birth, then at 8 weeks, then at 20 weeks, and finally — in the “projected” panel — a long-legged, pointy-nosed, skinny-tailed creature labeled “Projected growth based on trend.”

Of course, that’s the problem with straight-line projections, isn’t it? Arithmetic will happily keep extending a trend forever. Reality? Not so much.

That’s where the Strata:G® Calculators stand apart.

Sure, anyone can make a spreadsheet do math. “Raise sales 5% a month.” Blink. Done. The numbers march neatly down the page, perfectly consistent — and perfectly meaningless.

What the Strata:G Calculators do is different. They’re built with room for your business savvy baked in.

There are many ways to succeed in retailing, many ways to assert your competitive edge, whether location, pricing, merchandise selection, knowledgeable staff, etc. 

But there is only one way that retail businesses fail: they fail financially. So the key to success? Have a competitive edge, and take charge of the financial demands of the business. 

Where Do I Start?

As a retailer, navigating your financials can feel overwhelming. That’s why we’ve created a suite of online calculators designed specifically for independent retailers like you. No spreadsheets, no guesswork—just fast, clear insights for your next business decision.

Here’s how and when to use five of our powerful tools:

As we approach the final week before Christmas, the last shopping weekend; amidst… 

  • All the volatility, uncertainty surrounding tariffs, inflation, etc.

  • Concerns about merchandise availability

  • Mixed messages about the shoppers and their intentions, whether Millennials, Gen X, Boomers  

  • The bifurcated economy - Wall Street versus Main Street 

  • The "K-shaped recovery" - those doing well doing better; those doing not so well doing, well, not so well

It's hard to have a ready response to "How are your stores doing this year?"

Amidst all of that, we believe the appropriate answer to "How are you doing?" always will be based on your definition of "What constitutes success?" 

Think you’ve never documented that? Think again.  

The fanfare surrounding Artificial Intelligence can be reminiscent of breathless advertisements for do-everything kitchen gadgets: "But wait! There's more!!"

Amidst all that, we were intrigued to read about Scott Tannen*, the CEO and co-founder of the luxury bedding and home brand Boll & Branch. The company launched in 2014 as an online-only direct-to-consumer brand. 

  • "When we first started the business, I don't think we ever envisioned having any physical stores whatsoever," said Tannen. Then, in 2018, they opened their first permanent store. "We saw this massive performance change in the business, because customers could touch and feel the products," Tannen discovered. 

So Boll & Branch added more stores, and recently has turbo-charged their brick-and-mortar strategy. In just the past year, they have grown from 8 stores to 15. 

But here’s what captivated us: how they decide on store locations.

They use Zillow.

The Retail Brew newsletter posted their "roundup of the highest profile holiday forecasts." Their summation? "Experts predict cautious consumers will slow their roll in 2025." *

  • They cited forecasts from Adobe Analytics, the Mastercard Economics Institute (MEI), Bain & Company, PricewaterhouseCoopers, and Deloitte. They explain how each of these sources gathers their data, what each source concludes - their Data Points – and their Insights. 

Retail Brew's conclusion: "A rough consensus is forming among experts that the 2025 holiday season could be a letdown compared to last year."

As you are the in-house expert on your business, that's undoubtedly not news to you. But it may confirm and quantify that dark cloud hovering on the horizon.

As you have recognized, our commentary is usually inspired by current events. And that means that our intentions of what we discuss can change any day.  

For instance, we were expecting to talk about 3 or 4 examples of folks "seizing the moment" that we had seen earlier this week. Great reminder for retailers.

Then, just this morning, we saw an article about a nationwide Gallup study of what constitutes a "quality job - such as providing fair pay, having predictable schedules, and offering opportunities to grow and advance."

  • "Traditional labor statistics track how many people are employed and what they earn—but they don't capture the aspects of work that drive employee and business success." 

  • The Gallup American Job Quality Study* surveyed more than 18,000 workers across industries, geographies, and job types.

"Retailers are sitting on a pile of goods. Now the question is, will the U.S. holiday shopper bite?" reported Jennifer Williams in the Wall Street Journal

  • "The risk heading into the crucial holiday shopping season is that inflation-wary shoppers won't spend as much or will buy fewer items because prices are higher," she noted.

Similarly, Michael Brandt of Inovium expects "weakening growth in discretionary retail (electronics, fashion, home furnishings.)"

  • "Consumers may pull back on big-ticket items, delay refresh cycles, or trade down in brands."